Business Systems Analyst - Retail Digital Banking
Join our revolution! As a large, well-established company, Zions Bancorporation's technology division is about to revolutionize technology in ways smaller companies can't. We're making unprecedented changes for technology that the banking industry has never seen, all with the gorgeous backdrop of Utah's Silicon Slopes.
Zions Bancorporation is seeking a Business Systems Analyst in Salt Lake City to join our Retail Digital team to help Zions digitally transform its banking and make a real impact in our industry. Customers want to interact with us differently and have very demanding expectations of their bank. FinTechs have also been propelling the industry forward. The successful candidate for this position will be responsible for supporting our new and enhanced digital capabilities that create simple and delightful experiences for our customers.
- Responsible for various system functions, including: Incident, change, system and project management.
- Responsible to troubleshoot websites, applications, and user access issues.
- Documents incident items and escalates as necessary.
- Coordinates issue resolution and validation of service restored.
- Assists in troubleshooting servers, transmissions, and firewall access issues.
- Performs application troubleshooting and makes recommendations for improvements and changes.
- Works with vendors as needed to resolve issues.
- Responsible to facilitate new or enhanced change management requests and post change validations.
- Schedules change controls.
- Responsible to configure installed software on all environments, perform fine tuning and application documentation.
- Assist with Disaster recovery testing.
- Responsible for application and infrastructure monitoring, coordinates with enterprise management and business unit on assigning and updating alerts.
- Coordinates report reprints and monitors job processing.
- May performs project management functions as either a project manager or team member.
- 24 X 7 On Call responsibilities for various applications.
- Other duties as assigned
- Requires a Bachelor's in computer science, Information Systems, Business Administration or other related field
- 2+ years experience in business analysis, processes, procedures, project management, multiple technologies, frameworks, etc or other directly related experience. A combination of education and experience may meet requirements.
- Working knowledge of business systems and applications, incident and change management, project and systems management.
- Working knowledge of department specific processes and procedures.
- Requires solid analytical, organizational, trouble shooting and problem solution skills.
- Ability to elicit, gather and analysis data.
- Solid presentation and technical and non-technical communication skills, both verbal and written.
- Ability to function in a consultative role.
- Ability to work with vendors.
- Requires solid interpersonal skills with the ability to work with both management and staff employees.
- Must be able to meet deadlines.
- Working knowledge of various software programs, including word processing, spreadsheets, Unix, SQL, etc.
Zions Bancorporation is one of the nation's premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. The company is a national leader in Small Business Administration lending and public finance advisory services. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.
Zions received 16 Greenwich Excellence Awards for the year ended 2017. These awards are based on more than 30,000 market research interviews with businesses nationwide evaluating over 600 banks. Since the Awards’ inception in 2009, only three other U.S. banks have consistently received as many Greenwich Excellence Awards as Zions Bancorporation. Additionally, Zions has been recognized with middle market awards in Overall Client Satisfaction and Cash Management Overall Satisfaction every year since 2009. To better familiarize yourself with our company visit us at: http://www.zionsbancorporation.com/
It is the policy of Zions Bancorporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Zions Bancorporation will provide reasonable accommodations for qualified individuals with disabilities.
Zions Bancorporation’s goal is to increase representation of women, people of color, veterans and individuals with disabilities. Our programs are designed to comply with all applicable federal, state and local laws, directives and regulations and cover all human resource actions including employment, compensation, benefits, training, education, tuition aid, transfers, promotions and social/recreational programs.
Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.
It Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, the Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.